Center Policies

WHAT IS OUR ROLE?

We see ourselves as assisting you, through our helping skills, to work through the immediate problems you confront. This is in contrast to simply telling you what to do. If we cannot provide the best help, we will refer you to a professional counselor who can.

WHAT IS YOUR ROLE?

Problems are not solved in the office. Effective resolution depends on how well you transfer what is learned and experienced in the office to real life situations and relationships. In addition, we have found that the more you are open to your part in interpersonal problems, the more rapidly positive change can occur.

FEES

Depending on the experience and title of your therapist, fees can range anywhere from $75 - $175 per hour. At the first session, you and your therapist will agree to the fee. Thereafter, the fee is due at the beginning of each session. Having your check made out prior to the session will allow more time to work during your session. Established fees will be reassessed periodically. Fees not paid after thirty days are subject to a late fee of $10.00 per month. Please make checks payable to CPCC.

FILING INSURANCE CLAIMS

You are responsible for filing insurance claims for all insurances with the exception of managed care. In cases of managed care we will bill for services rendered after co-payment is paid, however, this in no way relieves you of responsibility for your bill. You are responsible for any balance on your account not paid by the insurance company.

PHONE COUNSELING SESSIONS

When a therapist returns a call to you and the call exceeds 10 minutes, it is considered therapy and it is the center policy to bill you in quarter hour increments for that consultation.

TELEPHONE

When you call to leave a message, leave your name, phone number(s), best time to reach you and a brief message. After hours or on weekends, you can reach your counselor’s voice mail by calling (925) 820-1467. Your call will be returned as soon as possible.

APPOINTMENTS

Appointments are usually scheduled for the same time each week unless specifically noted. The typical session lasts 50 minutes, unless a longer or shorter time has been arranged in advance.

CANCELLATIONS

Your appointment time is reserved for you. In order to cancel without charge, 24 hour notice is required. Cancellations for Monday appointments should be left on the counselor’s voice mail at least 24 hours in advance.

TERMINATION

How therapy ends is an important part of the therapy process. Please plan on at least two sessions following a decision to terminate therapy.

CONFIDENTIALITY

All session material is considered confidential with some exceptions. Under California law, it is the counselor’s responsibility to report any suspected child abuse, elder abuse or abuse to a dependent adult. It is also our responsibility to protect clients who, in our judgment, are thought to be in danger of harming themselves. Additionally, we are required to notify authorities and a potential victim of a client’s expressed threat to harm another person. All client information (including personal data and session case notes) will be treated with confidentiality. Information will be released only with the written consent of the client, specifying the extent of material to be disclosed and to whom. Please feel free to ask any questions or express any concerns you may have.

DONATIONS

Donations may be made to the Community Presbyterian Counseling Center to help underwrite this ministry and/or establish scholarship funds. All such donations are tax deductible.

CHILD CARE

For their safety children age 12 and under must be supervised at all times. Children accompanying you are welcome to join your session or wait in the waiting room as long as they are supervised by an adult. If children are left unattended the session will be rescheduled and you will be billed accordingly.

If you have any questions about these or any other concerns, please feel free to discuss them with your counselor.